Shipping
Where do you ship to?
We currently ship to the United States, Canada, Australia, and Europe. Available shipping methods and rates are shown at checkout based on your shipping address.
Where do you ship from?
We fulfill and ship orders from our warehouse in Missouri, United States.
How long does processing take?
Orders are typically processed within 1–2 business days (excluding weekends and holidays). Once your order ships, you’ll receive a shipping confirmation email with tracking details.
What are the estimated delivery times?
Delivery estimates begin after your order has shipped (not the order date).
U.S. Standard: 3–5 business days
U.S. Expedited: 2–3 business days
International Standard (Canada/Australia/Europe): 7–12 business days
International Expedited: 5–8 business days
Do you offer free shipping?
Yes. Free standard shipping on U.S. orders $100+ (before tax, after discounts).
Will I receive tracking information?
Yes. After your order ships, you will receive an email with the carrier (when available), tracking number, and a tracking link (when available).
How can I track my order?
You can track your order by:
Visiting the carrier’s official website and entering your tracking number, or
Using our Order Tracking page and entering your tracking number.
Do you ship internationally with duties/taxes included?
International orders may be subject to customs duties, import taxes, or clearance fees required by local authorities. These charges are not included in the product price or shipping cost and are the recipient’s responsibility.
What if my package is delayed?
Estimated delivery times are for reference only. Actual delivery may vary due to factors outside our control (weather, transportation disruptions, carrier delays, customs clearance, etc.).
What if the package is confirmed lost?
If the shipment is confirmed lost or the carrier officially determines it as lost, we will offer a replacement shipment or a refund, as appropriate.
Returns & Exchanges
What is your return window?
Eligible items may be returned within 30 days of delivery, subject to item condition requirements and non-returnable items. Requests made after 30 days may not be accepted.
What condition must returns be in?
Returned items must be unworn (trying on is OK), unwashed, in new condition with original tags attached, and free of makeup stains, odors, pet hair, body odor, deodorant marks, or other signs of wear. Items that don’t meet these requirements may be declined and returned to the sender.
Which items are final sale or non-returnable?
Final sale / non-returnable items include:
Items marked FINAL SALE or Clearance
Undergarments/intimate items (for hygiene reasons)
Free gifts/promotional items (if applicable)
Final sale items will be clearly labeled on the product page or at checkout.
Do you offer exchanges?
Yes, we support exchanges when inventory is available. Email info@modearo.com with your order number and the item/size you want. For fastest service, we may recommend placing a new order for the replacement item once your return is approved. Exchange shipping costs may apply, and we’ll confirm details by email before processing.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Original shipping charges (if paid) are non-refundable once the order has shipped. Please use a trackable method—returns lost in transit without tracking are not our responsibility.
Are customs duties refundable on international returns?
No. Customs duties, import taxes, and clearance fees are non-refundable and remain the responsibility of the recipient.
How do I start a return?
Please contact us before sending anything back so we can confirm eligibility and provide return instructions.
When will I receive my refund?
Please allow up to 7 business days after we receive your return for inspection and processing. Approved refunds are issued to the original payment method (excluding original shipping charges, if any were paid). Your bank/payment provider may take an additional 3–10 business days to post the refund.
My item arrived damaged/defective or I received the wrong item—what should I do?
Please email info@modearo.com within 7 days of delivery and include your order number and clear photos of the issue (and the shipping label if possible). If approved, we may provide a prepaid return label and/or send a replacement depending on the situation and stock availability.
Cancellations & Order Changes
Can I cancel my order?
Because we process orders quickly, cancellations are only possible before an order is processed or shipped. If the order has already shipped, we are unable to cancel it—please refer to our Return & Exchange Policy after delivery (eligible items only).
How do I request a cancellation?
Email info@modearo.com as soon as possible and include your full name, order number, and the item(s) you want to cancel (if applicable).
Can I change my shipping address, size, or color after placing an order?
Contact us as soon as possible. We’ll do our best to help, but changes are not guaranteed once processing has started.
When will I receive a refund for a canceled order?
If your cancellation is successfully completed, refunds are typically processed within 1–3 business days to the original payment method. Your bank/payment provider may take additional time to post the refund.
Privacy & Payments
What personal information do you collect?
We may collect information such as your name, email, phone number, shipping/billing address, and usage data to provide and improve the service.
How are payments processed? Do you store my card number?
We use third-party payment processors to process payments. We share necessary order information to complete the transaction. We do not store your full card number—payment information is handled by the payment processor according to their privacy policy.
Customer Support & Contact
How can I contact you?
We’re here to help 24/7.
Email: info@modearo.com
Phone: +1 (235) 202-2434
Address: 3440 DE PAUL LN, STE 208, BRIDGETON, MO 63044, USA
What should I include when contacting support?
If your message is related to an order (cancellation, return, shipping issue), please include your full name and order number for faster assistance.